Refund policy

At this time we do not offer refunds. If item is received damaged please contact us immediately for a replacement or store credit. 

To be eligible for a refund due to damage or lost packages you MUST add the route protection at checkout. If route protection is not added unfortunately, we will not be able to issue a refund, we can only offer store credit. 

To start a return inquiry, you can contact us at divineherbsandskin@gmail.com. 

You can always contact us for any replacement questions at divineherbsandskin@gmail.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be replaced, our hand soaps and body butters.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For questions on exchanges please contact us at divineherbsandskin@gmail.com

Refunds
refunds are only acceptable and will only be accepted through route protection for damaged/lost packages only. Please add at this protection at checkout.